Questions • How much does ordering from Official North Pole Mail cost? • How is 'OfficialNorthPoleMail.com' different from other websites selling letters from Santa? • How do I place an order online? • Can I place my order(s) by phone? • How do I personalize my child's letter from Santa? • Can I use my own text for the Santa letter or copy/paste text? • Do you offer a Santa letter for newborns? • I have more than one child, will they receive the exact same letter from Santa? • Can I receive a discount if I order more than one? • Do you sell any of the upgrade items individually? • What are my payment options? • Can I pay by personal check or money order? • Do you charge sales tax? • Can I send a letter/postcard to an adult? • Can I send a letter that says Santa is not real or that he is dead? Answers How much does ordering from Official North Pole Mail cost? The prices vary depending on what you order from our website. Letters from Santa start at $11.95 (USD), nice list certificates at $9.95 (USD), and postcards from Santa at $7.95 (USD). At only $11.95 (USD) per letter, this will probably be the most affordable gift you purchase this year and will more than likely be the most memorable one. A wonderful way to make sure you get the best deals every year is to sign up to receive our newsletters and reminders via email. We are always sending out coupon codes and exclusive deals that are limited to our customers who receive our newsletters and reminders. You can sign up for our newsletters and reminders by Clicking Here . How is 'OfficialNorthPoleMail.com' different from other websites selling letters from Santa? Official North Pole Mail is much more than just a letter from Santa Claus. It's a complete, custom letter and gift bundle that is designed completely by you! We don't have pre-bundled packages, we allow you to add whatever items (upgrades) you like to your letter from Santa, one at a time, so each package not only fits the recipient perfectly, it also fits your budget every single time. Every kid wants a present directly from Santa, and OfficialNorthPoleMail.com is the only website to offer such a remarkable way to design each order! The original, and still the BEST! How do I place an order online? Ordering is easy and convenient! Simply select the 'ORDER’ button at the top of the page. You will then receive a drop-down menu asking you what you would like to order, then just select the item you want to order and the site will direct you on your way to completing your order. If you are ordering a letter from Santa Claus, you will be able to select your background, which text to use and enter your child's personalized information and with our new Santa Letter Designer, you'll be able to edit the entire Santa Letter, making it just right! Once you have finished customizing your letter you will be able to add any of our wonderful letter upgrades to make your order from Santa just right. Once you have completed the design process, you'll then have a chance to review your order and we will email you a complete copy of your order including all the customizations that you input. You then will be emailed a payment receipt once checkout is complete. It's simple, secure, and easy. Can I place my order(s) by phone? No. To guarantee that each personalized letter from Official North Pole Mail is perfect; our online ordering feature is the safest and most accurate ordering method. How do I personalize my child's letter from Santa? During the ordering process, you'll be asked to edit the text template that you select for your letter from Santa Claus. The ordering process will ask you for unique things that only Santa would know and input those into the letter template for you. You will even get to edit the template itself to add even more customizations and personalization’s. And with our new Santa Letter Designer, you'll be able to edit the entire letter from Santa, making it just right! It's simple, secure, and easy. Can I use my own text for the Santa letter or copy/paste text? YES! Using our unique Santa Letter Designer, you can write your own letter from start to finish! You can even copy/paste pre- written text into your letter from Santa Claus. It also supports using other languages. It will be written just like you see it on the screen. (Of course, you could always use one of our unique, pre-written templates as a starting point, too!) Do you offer a Santa letter for newborns? SURE! We understand how important a baby's first Christmas can be! That's why we offer two different special letters written just for newborns. Just place your order as normal using our simple Santa Letter Designer and select the 'Baby’s First' or 'Very First Xmas' text template when you get to that step of the design process. (Tip: The background you choose for your letter from Santa. But when you get to the 'Choose the text template for your letter' s ection is where you want to select the right text.) I have more than one child, will they receive the exact same letter from Santa? Absolutely Not! Well that is unless you just want them to, you see we offer unique templates as a starting point, but the real power is in our unique Santa Letter Designer! You'll be able to edit each letter from Santa Claus, making each letter completely unique! Plus, we have over 40+ text templates to start from so the combinations are endless. Can I receive a discount if I order more than one? Sure! In fact you can receive a discount for just being a loyal customer, just sign up for our newsletter and you will receive discount and coupon codes via email anytime we are running a promotion or special offer! You can sign up for our newsletters and reminders by Clicking Here . Do you sell any of the upgrade items individually? Yes. Some of the letter from Santa Claus upgrade and gift items are available for individual sale. In fact, they have the option to be mailed from Santa Claus as well, making gift giving a breeze. Gift items that are available for individual purchase can usually be found by clicking on the ‘ORDER’ button in the menu bar at the top of the page and selecting ‘Gift Items’ as your menu selection. What are my payment options? We accept online orders using Visa, Mastercard, Discover, and American Express. You can even use your Visa or Mastercard Debit card. We also accept payments via PayPal and via online checks. Note: To pay via online check you must be a active PayPal member. Can I pay by personal check or money order? No. We apologize for any inconvenience. However, you can pay via online check if you are an active PayPal member. Do you charge sales tax? Sales tax will only be assessed for orders that are ordered from or shipped within the state of Alabama (5%). Can I send a letter/postcard to an adult? Yes. But, please keep in mind that we are first and foremost a children's Santa letter site. Therefore, we do not allow adult content in any letter or postcard. Examples of adult content include but, are not limited to: profanity, sexual content, violence and/or drug or alcohol use. We reserve the right to cancel and refuse to fill any order we deem as inappropriate content coming from Santa Claus. Can I send a letter that says Santa is not real or that he is dead? No. We also do not send anything saying that Santa will never visit someone again and/or never bring them presents again. You cannot send a letter saying that Santa was a saint that died many years ago or any variation to the story. Our website is primarily designed to keep the belief in Santa Claus alive for as long as possible. We know the issue will come up as children get older but this is a discussion that the parent needs to have with their child and not have a letter sent telling them.

Questions • When will my child's letter ship? • How do I know if my Official North Pole Mail order went through? • Why didn't I receive my email confirmation? • How do I make changes to my order? • Do you ship to PO Boxes? • Do you ship to Canada or Internationally? Answers When will my child’s letter ship? Orders usually ship out within 2-3 business days of the time you place your order, or you can select the option to delay your shipping date and choose from a wide selection of dates that are closer to Christmas. If you select a delayed date then your package will be prepared and then binned in our storage facility until the date you have selected. Please allow up to 10 days for Standard Shipping on letters and package(s) to arrive from the date they are shipped. We recommend purchasing EXPEDITED SHIPPING for faster delivery! Tracking will be provided when available. First Class Letters do not receive tracking numbers. *Please note International delivery varies by destination and customs regulations. International shipments may require additional shipping time, up to 21 days depending on their destination. To ensure prompt delivery, OfficialNorthPoleMail.com highly recommends ordering early and upgrading your shipping to Expedited 2-3 day which uses UPS/FedEx. We do not suggest delaying your shipping date, instead we suggest receiving the package early and having an adult remove it from the mailbox and put it up for safe keeping and when the time is right then simply put the letter or package back into the mailbox and watch the Christmas magic happen. That way you are not on pins and needles waiting for the mail to arrive and you can choose the best time to spring the surprise and avoid any delays that the holiday mail system may bring. How do I know if my Official North Pole Mail order went through? Once you've completed the design process, you will receive a copy of what you have added to your shopping cart, once you have added all your orders to your shopping cart and checked out you will be emailed a receipt from us for your purchase. This email will include a ‘Order Number’ for the entire order as well as a ‘Unique Item Number’ for each individual letter that was within the order. Be sure to add the @santasofficialnorthpolemail.com domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order. Why didn't I receive my email confirmation? If you did not print your receipt at the end of your check out, the email receipt may have been sent to your 'SPAM' folder. If you have any concerns or questions with your order, simply contact us using the contact us link at the top of the page in the menu bar. Be sure to add the @santasofficialnorthpolemail.com domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order. How do I make changes to my order? If you need to make changes to your order, please contact us immediately. You may contact us using the contact us link at the top of the page in the menu bar. (Note: It is important that you contact us within 24 hours of placing your order to make any necessary changes.) Contact Us Now! Do you ship to PO Boxes? Yes. In some cases, depending on your package design the package may not fit in a smaller PO Box or an Apartment mailbox. If this is the case the post office will most likely leave a note in your box asking you to pick the package up at the post office counter instead. Do you ship to Canada or Internationally? YES! We currently ship worldwide. We stop taking INTERNATIONAL orders on December 1st each year. You may order after this time but you will need to agree to the fact that your items may not arrive before Christmas. Due to the different speed and reliability of customs and the postal system in different countries, International orders can take anywhere from 7 to 21 days to arrive at their destination.

Questions • Do you have a Money Back Guarantee? Answers Do you have a Money Back Guarantee? YES! I t's extremely important to us that all OfficialNorthPoleMail.com customers are 100% satisfied with their child's custom "Personalized Santa Letter". We offer a 30 day (from the date of delivery), no questions asked, return policy. If you or your child are not completely stunned by your custom personalized letter, you may simply send it back and receive 100% of your purchase price. We are the ONLY Santa site on the net to stand by such a bold guarantee!

Questions • I signed up for your newsletters and reminders, how can I be sure to receive your emails? • Do you have an affiliate program? • How do I contact you if I have any additional questions? Answers I signed up for your newsletters, how can I be sure to receive any e-mails from OfficialNorthPoleMail.com? Be sure to add the @santasofficialnorthpolemail.com domain to your SAFE SENDERS l ist in your email software. Do you have an affiliate program? Yes, and it's a great way to earn extra holiday cash! Click Here to learn more! How do I contact you if I have any additional questions? If you have any concerns or questions about placing an order or if you have already placed one and have additional questions then simply contact us using the ‘CONTACT US’ l ink at the top of the page in the menu bar. Be sure to add the @santasofficialnorthpolemail.com domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your message. Contact Us Now!

Questions • Are my online transactions with your site secure? • How do you use my contact information? Answers Are my online transactions with your site secure? Absolutely! At OfficialNorthPoleMail.com we use a SECURE checkout with SSL Encryption, the safest way to purchase. You can be assured your transaction is SAFE. Your credit card statement will reflect a charge by 'NORTH POLE'. Official North Pole Mail also holds a website identity assurance warranty of $50,000. This means that you are insured for up to $50,000 when relying on the information provided by IdAuthority on this site. The security features on this site is represented by the Commodo Secure Lock Icon that floats in the bottom right hand corner when you browse our website. This lock is click-able and verifies our identity and that your transaction and information are secure. How do you use my contact information? Please read our Privacy Policy by Clicking Here .